Refund Policy

Full refund within 14 days

If you ask within 14 days of the first payment for an app's subscription, we refund that payment in full. No questions asked. The subscription is cancelled and the app goes offline.

After 14 days

You can cancel anytime, and you won't be charged again. Your app stays online until the end of the month you've already paid for. We don't give partial refunds for the rest of a month, or refunds for monthly renewals.

When we always refund

• If you were charged by mistake, for example twice for the same month or after you cancelled.
• If we close your account or stop BaseHost for reasons that aren't your fault. We refund the unused part of your current month.

We don't refund payments for accounts closed because they broke our Terms of Service.

Your rights under local law

If the consumer protection law where you live gives you more rights than this policy, for example a right to cancel and get a prorated refund, those rights apply and we'll honor them.

How to ask for a refund

Email contact@basehost.app from the address on your account and tell us which app it's for. Refunds are issued by Tappius Mobile LLC through Stripe to the card you paid with. Refunds usually appear within 5 to 10 business days, depending on your bank.

If something went wrong with a charge, please email us before disputing it with your bank. We can usually fix it faster.